Technical Proficiency

People Help Desk and User Support, Excellent Inter-Personnel Communication (ability to break down complex issues into understandable chunks). Good Team Worker and High Initiative for Solo Working.

Software Microsoft Windows and Apple Operating Systems (both server and client). Office Suites (Microsoft and Open Source) Adobe Acrobat and Suites,

Hardware PC and Apple Repair, PC and Server Bpecification, Build and Implementation. System software Quality Based Installation.

Administration ISO/ITIL/GMP Quality based Documentation. Using Help Desk, Knowledgebase implementation, Training Systems via off the shelf products and Open Source Initiatives.

Achievements

Responsible for guiding Spearbox Media Ltd., to passing ISO audit and implementation - providing error management and better customer services management via newly implemented Help Desk.

Part of a 5 man team to design, create and implement a Change Control initiative into the business.

Responsible of being the first business in the West Midlands to implement ISO/GMP Quality Control completely in the IT and Production

Technology Departments for Schawk Inc.

Completed 5 Microsoft courses ranging from IP/Networking to Server Admin while at Schawk Inc.

Received GMP and ISO Quality courses with regular training.

Completed NVQ Level3 for Advance Computing in Business.